kokep FAQ

If you forget your kokep password, use the "Forgot your password?" link on the Member login page. Enter your email address or username. We will send you a password-reset link via email within a few minutes. Click that link to create a new password. The reset link expires after two hours for security reasons. If you do not receive an email, check your spam folder or contact our support team.

To request deletion of your kokep account and personal data, contact our support team via email or in-app chat. Include your account ID and a clear statement that you wish to delete your account. We will close your account within five business days and remove your personal information from our system, except where legal obligations require us to retain records (such as anti-money-laundering documentation). Outstanding account balances must be withdrawn before deletion. After closure, you cannot reopen the same account.

Our kokep support team monitors email inquiries during business hours. Use the contact form in the in-app chat menu to submit your question, or reach out via our support portal. Include your account ID, the date of your inquiry, and a detailed description of your issue. We aim to respond to all support requests within one business day. For urgent account security concerns (such as unauthorized login attempts), contact support immediately through in-app chat for faster response.

Our kokep platform may offer promotional incentives to new accounts. The details and terms of any welcome offer are displayed during account registration and in the Terms & ConditionsOffers vary by location and payment method. We do not advertise fixed bonus amounts — all promotional terms include conditions (such as wagering requirements, eligible games, or expiry dates). Check the promotions section in your account dashboard after login to see what offers apply to you. If you have questions about a specific offer, contact our support team.

Our kokep platform does not charge a service fee for deposits or withdrawals. However, your payment provider (such as DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank — mobile banking, local payment, online payment, e-wallet) may apply their own fees depending on your account type and transaction amount. These fees are set by the payment provider, not by kokep. Consult your payment provider's fee schedule to confirm charges before initiating a transaction. Our platform displays estimated fees during the checkout process.

Live-dealer tables on kokep feature real dealers broadcasting from multi-camera studios. Games include blackjack, roulette, baccarat, and Dragon Tiger. You interact with a live person and make decisions in real time. Slots are automated games with spinning reels and predetermined win patterns. Popular kokep slots include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Both categories are available on kokep; your choice depends on whether you prefer interactive, social gameplay (live-dealer) or faster-paced, mechanical gameplay (slots). Football sportsbook and esports markets operate under different rules and are not casino games.

Our kokep services are available only where local law permits online gaming and sportsbook operations. We operate under a jurisdiction-restricted model — meaning access depends on your location's legal framework. We do not specify which countries or regions are "supported" because regulations change frequently. Users are responsible for verifying compliance with local law before accessing kokep. If you are located in a jurisdiction where online wagering is prohibited, you must not register. Attempting to access kokep from a restricted jurisdiction may result in account suspension. Consult your local authorities if you are unsure whether our services are lawful in your area.

When you register on kokep, we request your government-issued ID (passport, national ID card, or driver's license) and a live selfie for verification. Upload clear, colour photographs of both documents. Our compliance team reviews submissions within one business day. Once verified, you can deposit and play immediately. If your documents are rejected, you will receive an explanation and the option to resubmit. Do not upload fake or borrowed documents — false identity information results in permanent account closure. For residents of Jakarta, Surabaya, Bandung, or Medan, standard government IDs are accepted.

If you suspect unauthorized access to your kokep account, log out immediately and change your password. Do not make any transactions. Contact our support team via in-app chat and provide your account ID and details of the suspected breach. Our security team will lock your account and investigate. If funds were withdrawn without authorization, we will review transaction logs and work with payment providers to resolve the issue. To protect your kokep account, use a strong, unique password; do not share login credentials; and enable two-factor authentication if available. Never click suspicious links or reply to phishing emails claiming to be from kokep.

Our kokep platform allows you to close your account at any time. Log in, go to account settings, and select "Close account". Confirm your choice. Your account will be deactivated immediately. Any balance in your kokep account must be withdrawn before closure. After closure, you can request a new account by registering again, but you must pass KYC verification again. Temporary account suspension (hiding the account without deletion) is not available; closure is permanent. If you need a break from our platform, you can simply log out and avoid logging back in, without closing the account.

Our kokep platform uses industry-standard security practices to protect your data. All communications are encrypted using HTTPS. Personal information (ID, payment details, account balance) is stored securely on protected servers. We do not sell or share your data with third parties except as required for payment processing or legal compliance. Our Privacy policy explains how we collect, use, and store your information. We are not responsible for data breaches caused by your own actions (such as sharing your password or using public WiFi without a VPN). For detailed information about your data rights and our practices, read our full privacy policy.